Happy Christmas to You from Me - Barry Blue & Lynsey De Paul Song - BBC Music". BBC . Retrieved 4 August 2017. Mitchell, V.W., Balabanis, G., Schlegelmilch, B.B. and Cornwell, T.B. ( 2009), “ Measuring unethical consumer behavior across four countries”, Journal of Business Ethics, Vol. 88 No. 2, pp. 395- 412. Individually, attitudinal changes refer to behavioural changes according aiming at the establishment of morally acceptable behavioural norms in retail in relation to behavioural cues ( Mishra et al., 2020) as a tool for behavioural influencing. By providing moral-norm-confirming behavioural cues, one could expect such desirable behaviours to be enhanced without direct reprimand. Within retailing research, social influence receives attention within the field of customer relations management ( Kotarba, 2016). For example, Flache et al. (2017) point at social influences as key factors in the overcoming of societal challenges. 5.1.2 Antecedent dimension: attitudinal causes of UCB Central Park Arrest" ("No, Honestly") (female trio Thunderthighs had a UK top 30 hit with their version)

Hall, M.C., Prayag, G., Fieger, P. and Dyason, D. ( 2021), “ Beyond panic buying: consumption displacement and COVID-19”, Journal of Service Management, Vol. 32 No. 1, pp. 113- 128. After these initial successes, she was contracted to ATV-Kirshner music publishing (now Sony Music Publishing) by Eddie Levy when she was 18 years old. [15] ATV Music was located above the Peter Robinson's store on Oxford Street, where she joined a group of professional songwriters that included Barry Blue (at that time known as Barry Green) and Ron Roker (later to become Barry's brother-in-law), resulting in revenues from songs recorded by other artists. One of their earliest songs (and the only song where all three collaborated) was "Sugarloaf Hill", recorded by the reggae artist, Del Davis [16] and finally released on the CD "Trojan Carnival Box Set" in 2003 under the Trojan Box set series Trojan Box Set series [17]

Alsaawi, A. ( 2014), “ A critical Review of qualitative interviews”, SSRN Electronic Journal, Vol. 3 No. 4, pp. 149- 156.

Bhuian, S.N., Menguc, B. and Borsboom, R. ( 2005), “ Stressors and job outcomes in sales: a triphasic model versus a linear-quadratic-interactive model”, Journal of Business Research, Vol. 58 No. 2, pp. 141- 150. The qualitative data gathered in this research reveals the extent of UCB, including the feelings of customers about other customers' unethical behaviour. The findings confirm that UCB influenced other customers' behaviour and impacted their customer shopping experience negatively. Customers changed their shopping habits, implementing behavioural adjustments to counterbalance the negative effects of UCB, for example by shopping at specific times or by reducing their shopping frequency. Some customers even reported avoiding shopping at specific times completely as a consequence of perceived UCB. The results further indicate customers' tendencies towards increased online shopping as a means to avoid shopping in physical stores altogether, due to UCB incidents. Such UCB effects on customers in retail stores reveal dissatisfaction among the customers who observe or experience such negative behaviours directly. Shopping experience dissatisfaction relates to the inducement of stress and associates with retailers' failure to meet customer expectations ( Lucia-Palacios et al., 2021) which poses the risk of losing customers as a consequence of UCB. Bones [UK] - My One And Only / Baby Don't Make Me Cry - Jet - UK - JET 748". 45cat.com. 24 September 1976 . Retrieved 18 October 2016. Let Your Body Go Downtown" (co-written with Mike Moran), No. 38 hit in the UK for Martyn Ford Orchestra [111]The song still gets airplay on various radio stations around the world, [10] [11] and it was played on Weatherfield Hospital Radio by DJ Geoff on the ITV soap opera Coronation Street on 20 July 2020. [12] Other recordings [ edit ]

Observation of other customers' behaviours; acting in a certain way due to the group in correspondence to the need to belong Exploitative behaviours often manifest in the form of panic buying and hoarding in grocery retail ( Sobirova, 2020) as for example buying huge amounts of a specific product. Dependent on specific situational cues, both FLEs and customers described such behaviours as irrational and impulsive and linked to underlying fears of losing out and feelings of uncertainty. The FLEs and customers did not approve of such behaviours as it increased fears and disputes among all groups. As a situationally dependent behaviour, such behavioural patterns are mostly unpredictable and therefore pose the risk of stress impairment for all stakeholders in the retail environment.Morally deviating customer behaviour not only affects employees but also customers, whether through observing such behaviours or being the target of them. The consequential dimensions of UCB in terms of the customers consider behavioural change models ( Manzano et al., 2012), consumption pattern effects ( Harris and Reynolds, 2003) and disconfirmation of expectations ( Oliver and Swan, 1989). Hur, W.-M., Moon, T.W. and Han, S.-J. ( 2015), “ The effect of customer incivility on service employees customer orientation through double-mediation of surface acting and emotional exhaustion”, Journal of Service Theory and Practice, Vol. 25 No. 4, pp. 394- 413. These results uncover the psychological dynamics of UCB and add to the existing research by drawing attention to the increased workloads UCB imposes on employees, supervisors and managers in retail. For example, franchise partners reported the necessity of providing additional workforce, due to exploitative customer behaviours. Such forms of UCB put pressure on employees due to higher workloads, which led to higher perceived stress with some feeling emotionally drained and exhausted. In the most severe situations, where unfriendliness or verbal aggression was directed at employees, it led to psychological crisis situations, which required emotional support to be provided by retail managers. While such additional resources and managerial support requirements point at direct financial costs for retailers as a consequence of UCB, employees' emotional exhaustion poses turnover risks ( Park et al., 2021) and is therefore linked to indirect financial costs. As forms described as dysfunctional behaviours within academic research ( Daunt and Harris, 2012; Kumar Madupalli and Poddar, 2014) such behaviours distort the retail encounter by disrupting retail operations, causing problems for other customers as well as FLEs. The results of this study show the severity of problem behaviours for employees, provoking emotional imbalance as well as threatening the retail consumption experience of other customers as a result. 5.2.1.2 Opportunistic behaviour Liu, Z., Yang, Z., Zeng, F. and Waller, D. ( 2015), “ The developmental process of unethical consumer behavior: an investigation grounded in China”, Journal of Business Ethics, Vol. 128 No. 2, pp. 411- 432.

Building on the stress–stressor model ( Bhuian et al., 2005; Grandey et al., 2004) as well as the conservation of resources (COR) theory ( Hobfoll et al., 2018), in this research the negative outcomes of UCB for FLEs are explained and managerial implications drawn. Sobirova, Z. ( 2020), “ Hoarding and opportunistic behavior during covid-19 pandemics: a conceptual model of non-ethical behavior”, The International Journal of Management Science and Business Administration, Vol. 6 No. 4, pp. 22- 29. Hi Summer" written by de Paul, No. 10 hit in South Africa and No. 4 in Rhodesia for Carl Wayne [341] Published by Emerald Publishing Limited. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcodeIn reviewing existing academic research, the scope of the study followed predefined selection criteria such as: The relevance of the journal to the topic (customer behavior, retail management) as well as the behavioural terms used (e.g. “unethical customer behavior”, “customer unethics”), the objective of the study (management of UCB) and the perspectives (customers, FLEs). Literature that did not meet these inclusion criteria was not considered.